Privacy Policy
1. Data Protection at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. Detailed information on data protection can be found in the privacy policy set out below.
Data Collection on This Website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. The operator's contact details can be found in the section "Information on the Data Controller" in this privacy policy.
How do we collect your data?
Some data is collected when you provide it to us. This may, for example, include data that you enter into a contact form.
Other data is collected automatically or with your consent by our IT systems when you visit the website. This primarily includes technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyse your user behaviour.
What rights do you have regarding your data?
You have the right at any time to obtain information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you may revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request that the processing of your personal data be restricted. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time if you have further questions regarding data protection.
2. Hosting and Data Processing
Our website is hosted on servers within the European Union.
We use the following hosting provider:
IONOS SE
Elgendorfer Str. 57
56410 Montabaur
With its server location in Frankfurt am Main, Germany, the provider processes website visitors' data exclusively in accordance with instructions and in compliance with the GDPR. Where required, a data processing agreement pursuant to Art. 28 GDPR has been concluded to ensure the protection of our website visitors' data and to prevent unauthorised disclosure to third parties. Processing is based on Art. 6(1)(f) GDPR (legitimate interest in the secure provision of the website).
3. General Information and Mandatory Information
Data Protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.
When you use this website, various types of personal data are collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
Please note that data transmission over the Internet (e.g. communication by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
Information on the Data Controller
The data controller responsible for data processing on this website is:
Van Buggenhout S.L.U - Jardìn de Aridane
Tamarahoya 19
E-38750 El Paso
Isla de La Palma / Canarias / España
Telephone: +34 (922) 486 027
Mobile: +34 633 899 422, +34 679 591 864
Email: info@jardin-lapalma.de
The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data (e.g. names, email addresses or similar data).
Storage Period
Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you submit a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place once these reasons no longer apply.
General Information on the Legal Bases for Data Processing on This Website
If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR if special categories of data pursuant to Art. 9(1) GDPR are processed. In the event of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of the applicable statutory provisions. Consent may be revoked at any time. If your data is required for the performance of a contract or for taking steps prior to entering into a contract, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data where this is necessary to comply with a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be based on our legitimate interest pursuant to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following sections of this privacy policy.
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You may revoke consent that you have already given at any time. The lawfulness of data processing carried out prior to the revocation remains unaffected by the revocation.
Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)
IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.
Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be carried out where technically feasible.
Access, Deletion and Rectification
Within the framework of the applicable statutory provisions, you have the right at any time to obtain information free of charge about your stored personal data, its origin and recipients and the purpose of data processing, and, where applicable, a right to have this data corrected or deleted. You can contact us at any time if you have further questions regarding personal data.
Right to Restriction of Processing
You have the right to request that the processing of your personal data be restricted. You can contact us at any time for this purpose.
The right to restriction of processing applies in the following cases:
- If you dispute the accuracy of your personal data stored by us, we generally require time to verify this. For the duration of the verification, you have the right to request restriction of the processing of your personal data.
- If the processing of your personal data was/is unlawful, you may request restriction of data processing instead of deletion.
- If we no longer require your personal data, but you require it for the establishment, exercise or defence of legal claims, you have the right to request restriction of data processing instead of deletion.
- If you have lodged an objection pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State.
SSL or TLS Encryption
For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the website operator, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of your browser changes from "http://" to "https://" and by the lock symbol in your browser's address bar.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
4. Data Collection on This Website
Contact Form
If you send us enquiries via the contact form, the information you provide in the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing your enquiry and in the event of follow-up questions. We will not disclose this data without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for taking steps prior to entering into a contract. In all other cases, processing is based on our legitimate interest in effectively processing enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if this has been requested; consent may be revoked at any time.
The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to its storage or the purpose for storing the data no longer applies (e.g. once your enquiry has been fully processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
Enquiries by Email, Telephone or Fax
If you contact us by email, telephone or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of handling your request. We will not disclose this data without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for taking steps prior to entering into a contract. In all other cases, processing is based on our legitimate interest in effectively processing enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if this has been requested; consent may be revoked at any time.
The data you send to us via contact enquiries will remain with us until you request its deletion, revoke your consent to its storage or the purpose for storing the data no longer applies (e.g. once your request has been fully processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
AI-Powered Chatbot (Gemini)
On our website, we offer you the option of asking questions about our content via an AI-based chatbot. The chatbot is based on the Google Gemini API.
- Purpose of processing: The chatbot is intended to provide you with quick and direct answers to questions about the editorial content of our website.
- Data processing: When you use the chatbot, the query you enter, together with the editorial content of the page you are currently viewing, is transmitted in encrypted form to Google's servers (Google Gemini API) in order to generate an AI-powered response.
- Storage: Data is transmitted only temporarily for the duration of your session. No personal data, IP addresses or chat histories are permanently stored on our server at any time.
- Consent: Use of the chatbot is voluntary. By clicking "Agree & Start" in the chat window, you consent to the temporary transfer of data to the Google Gemini API as described above for the duration of your current visit to the website.
- Legal basis: The legal basis for processing your data in connection with the chatbot is your consent pursuant to Art. 6(1)(a) GDPR.